CANCELLATIONS AND RETURNS

Order Cancellation and Damages:

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R7.50) per garment will be charged to your account if unclean worn clothing items are returned. We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Faulty Goods and Returns:

If a product supplied by SA Branding is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Repair Returns:

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Returns Approval:

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.

RETURNS AND REFUNDS OF SAMPLES

6. The following samples may not be returned:
   
   1. Those with an individual product price of less than R30.00 (excluding VAT);
   2. Any branded items; and
   3. Consumables and perishables.
7. Samples with an individual product price of R30.00 excluding VAT or more may be returned for a refund or credit if:
   1. The sample items have not been used, worn and are not damaged.
   2. The items are in their original condition and packaging, damage to any part of the packaging will result in the samples not being accepted for return.
   3. The returned items should be accompanied by the relevant original invoice.
   4. The items should be returned within a week of collection.
8. If the samples returned are deemed acceptable by SA Branding, in its sole discretion, it will process a refund or credit note.
   1. It may take up to 7 (seven) days for SA Branding to inspect samples;
   2. Refunds are only processed on Fridays;
9. Sample orders exceeding 10 line items that need to be returned for credit will only be accepted at the Johannesburg office, to be returned at your expense. These orders cannot be returned to our other branches. We do not accept bulk order returns at any of our branches. Bulk order returns are subject to prior Management approval and are to be returned to our Johannesburg office (these will attract a handling fee).